Refund policy

For a non-personalised item, tell us within 14 days of delivery if you want to cancel or return it. Email logan@getwildfire.gg with your order number and the items you want to return. You then have a further 14 days to send the items back.

Please contact us before posting a return so we can provide the correct address. Do not send returns to a production facility without instructions. Keep your proof of postage. You are responsible for return postage for a change of mind; this does not apply to faulty, damaged or incorrectly supplied items.

You may try an item on as you would in a shop. We may reduce a refund where handling beyond this has reduced its value.

We refund eligible returns to the original payment method within 14 days of receiving the items back or receiving proof that you have sent them, whichever is earlier. For a cancelled whole order, we also refund the cost of standard outbound delivery. Extra charges for an upgraded delivery service are not refunded.

If an item is faulty, damaged or different from what you ordered, contact us so we can put it right. Your statutory rights are unaffected.

You may use this cancellation wording, but do not have to: “I give notice that I cancel my order for [items], ordered on [date], received on [date]. Order number: [number]. Name and address: [details]. Date: [date].” Send it to the email above, or to Certainly Stuff Ltd, Old Pockford, Vann Lane, Chiddingfold, Godalming, GU8 4XU, United Kingdom.